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SuccesMidOperations

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SuccesMidOperations

Disruptica is looking for a Technical Support & Client Success Specialist to help clients succeed across our services and products, including Disruptica, Buglady.ai, Flydragon.ai, and Butterfly CRM. This role is for someone technical, organized, empathetic, and calm under pressure — someone who can help users, solve problems, document issues, and make clients feel supported.

Overview

This is a remote contractor role for a mid-level professional who understands technology and enjoys helping people. You will support onboarding, troubleshooting, client communication, documentation, follow-ups, and success activities across multiple products and services. The ideal candidate can understand technical issues, communicate clearly in English, and work with internal teams to make sure clients get answers, progress, and value.

Requirements

Mid-level experience in technical support, client success, customer success, or a related role.
Strong technical understanding and ability to troubleshoot software-related issues.
Strong English communication skills.
Empathetic, organized, patient, and solution-oriented.
Comfortable working with SaaS products, AI tools, CRM systems, or digital platforms.
Ability to explain technical concepts in a simple and helpful way.
Comfortable collaborating with engineering, product, sales, and leadership teams.
Able to manage follow-ups, documentation, and client expectations.
Based in the U.S. or LATAM.
Experience supporting AI products, software services, or B2B clients is a plus.