Technical Support & Client Success Specialist

This is a remote contractor role for a mid-level professional who understands technology and enjoys helping people. You will support onboarding, troubleshooting, client communication, documentation, follow-ups, and success activities across multiple products and services. The ideal candidate can understand technical issues, communicate clearly in English, and work with internal teams to make sure clients get answers, progress, and value.

• Provide technical support for Disruptica services and products.

• Support clients using Buglady.ai, Flydragon.ai, Butterfly CRM, and related tools.

• Help with onboarding, user guidance, troubleshooting, and follow-up communication.

• Document issues, questions, feedback, and support requests clearly.

• Collaborate with engineering, product, and sales teams to resolve client needs.

• Track support activity and client success tasks.

• Help create or update help articles, FAQs, guides, and internal documentation.

• Monitor client satisfaction and identify opportunities to improve the experience.

• Communicate clearly, professionally, and empathetically with users and clients.

• Support general client success, account coordination, and product adoption activities.

• Mid-level experience in technical support, client success, customer success, or a related role.

• Strong technical understanding and ability to troubleshoot software-related issues.

• Strong English communication skills.

• Empathetic, organized, patient, and solution-oriented.

• Comfortable working with SaaS products, AI tools, CRM systems, or digital platforms.

• Ability to explain technical concepts in a simple and helpful way.

• Comfortable collaborating with engineering, product, sales, and leadership teams.

• Able to manage follow-ups, documentation, and client expectations.

• Based in the U.S. or LATAM.

• Experience supporting AI products, software services, or B2B clients is a plus.

• Remote contractor opportunity with a growing AI-native company.

• Support multiple products, including Buglady.ai, Flydragon.ai, and Butterfly CRM.

• Work at the intersection of technology, support, and client success.

• Build experience with AI tools, SaaS platforms, and software services.

• Help shape the customer experience for growing products.

• Collaborate with engineering, product, and sales teams.

• Strengthen your skills in technical communication, troubleshooting, and client success.

• Be part of a team that values empathy, ownership, clarity, and trust.

• Grow into broader client success, operations, or product support responsibilities.